Return and Refund Policies
Sale and Rental of Containers in Europe
Version effective as of February 22, 2026
COLLECTION OF POLICIES AND GENERAL TERMS AND CONDITIONS
Return and Refund Policy
1. Right of withdrawal (consumers)
In accordance with Directive 2011/83/EU on consumer rights, any consumer (natural person acting outside a professional capacity) has a right of withdrawal of 14 calendar days from receipt of the goods, without having to justify their decision.
To exercise this right, the customer must notify Eurocontex of their decision before the deadline expires, via:
• Email contact@eurocontex.comwith "WITHDRAWAL" in the subject line.
• Registered letter to the head office address
The right of withdrawal does not apply to containers manufactured or modified according to the customer's specifications (Art. 16 c) of Directive 2011/83/EU).
2. Return conditions
In the event of a valid exercise of the right of withdrawal or return for non-conformity, the customer must:
• Return the container to its original state
• Return trip organized in agreement with Eurocontex (specialized transport required)
• The customer is responsible for the direct return shipping costs, unless the return is due to Eurocontex's fault.
3. Returns due to defects or non-conformity
Any return due to non-conformity must be reported within the applicable legal time limits (2-year legal guarantee). After Eurocontex has confirmed the defect, the customer may choose between:
• Repair or replacement of the container (depending on convenience and cost)
• A price reduction
• Contract termination with full refund
4. Refund Procedure
Eurocontex will issue a refund within a maximum of 14 calendar days from receipt of the returned item or proof of shipment, using the same payment method as the original order, unless otherwise agreed. No additional fees will be charged for this refund.
5. Exclusions
No returns or refunds will be accepted for:
• Containers that sustained damage attributable to the customer after delivery
• Containers that have been transformed or modified by the client
• Orders placed by professionals in the course of their business (excluding legal guarantees)
• Products ordered based on a quote with specific customer requirements
6. Mediation and dispute resolution
If you have an unresolved dispute with our customer service, you can contact a consumer mediator free of charge. The European online dispute resolution platform is accessible at: https://ec.europa.eu/consumers/odr
Document prepared on February 22, 2026 — Eurocontex — www.eurocontex.com — contact@eurocontex.com
These policies are subject to change. Please check our website regularly for the current version.
